Answers
Real answers, day and night
Customers ask in their own words, at any hour. Questo replies right there on your website, using your pages, your files and, on Shopify, their order — and lists the sources under every answer.
AI support for websites and Shopify stores
Support AI thatrefuses to guess.
Questo answers your customers on your website, using your own pages, help docs and files. Connect Shopify and it can also use your store policies and order details. Every answer shows where it came from. When it isn’t sure, it hands the chat to your team.
Is the Ridge rain jacket fully waterproof? And do you have it in a medium?
- Searched the help docs · 2 matches
- Checked price and stock for Ridge rain jacket
- Verified against 2 sources
Yes. The Ridge rain jacket is fully waterproof, with taped seams and a 10,000 mm rating. A medium is in stock in Olive and Navy, at $128. Black is sold out in medium right now.
Sources (2)
Everything in this example answer was checked before it was sent. The waterproof rating came from the store’s product guide. The stock came live from Shopify.
Nothing was guessed. Open the steps and the sources to see for yourself.
The queue
Every one of these arrives at 2am and expects an answer.
Most of it is the same few questions, over and over. The rest is why you still need people.
Answered from your pages and filesAnswered from your order detailsPassed to your team, with a summary
What it does
Answers from your docs.Shows its sources.
Where’s my order? Can I return this? How do I reset my password? Questo answers the questions customers ask most, using what your business really says — and stops when it can’t be sure.
Orders
Knows where every order is
Connect Shopify and Questo can check an order’s status, tracking and items, or whether a product is in stock. It only reads. It can’t refund, cancel or change anything.
Sources
Shows where each answer came from
Every answer lists its sources, with a link when there is one, so customers can trust it and you can check it.
Checks
Checked before it’s sent
Every answer goes through seven checks before a customer sees it. If one fails, the answer is held back and the customer is offered a person. You choose how careful it should be.
Your knowledge
Learns from what you already have
Add your whole website or single pages, upload PDF or text files, or paste text. Connect Shopify and your store policies come in on their own.
Design
Looks like your brand
A chat bubble or a search bar, light or dark, solid or liquid glass, your colors and 15 launcher styles. Publish when you’re ready and roll back any time.
Illustrations show an example store.
Every support agent meets a question it should not answer.
- Will this interact with my medication?
- Can you make an exception this once?
- My card was charged twice
- Is it safe for a six-month-old?
- Can it arrive before the funeral?
- Am I still covered after the repair?
Questo knows when to stop and bring in a person.
When it stops
A handoff,not a dead end.
When Questo stops, the customer is told what happens next, and your team gets a ticket with what they asked, why it stopped and what it already searched.
TicketESC-2F19A4
HighUnclaimed
Why it was handed over
Sources disagree
Customer wants to return a holiday-sale gift after 41 days. The returns policy says 30 days and the holiday returns page says 60, so a person needs to decide which applies.
The customer asked
“Can I still return a gift from the holiday sale? It’s been 41 days.”
Documents searched
Returns policyHoliday returns
Customer mood
Getting more upsetso the ticket moved up the list
First response
Due in 12 min
Customer was told
“Our information on this isn’t consistent, and I’d rather not guess, so I’ve passed this to our support team — someone will reply right here in this chat. Your reference is ESC-2F19A4.”
checked before sending · your reply appears in the same chat
Nobody has claimed thisopened 2 min ago
Questo handles
- Order and delivery status
- Policy and warranty lookups
- Sizing, stock and variant questions
- Account and order history questions
- Repeat questions, at 3am, in volume
Your team handles
- The angry customer with a fair point
- Exceptions to your own policy
- Anything with money moving
- Relationships worth more than the ticket
- Judgement the evidence cannot make
How it learns
Every chat your team solvesteaches it something.
When your team answers a chat Questo handed over, Questo turns the reply into an answer it can reuse. You approve it, it is tested first, and the next customer who asks gets the answer straight away.
Learning loop
Starter, Growth and ProTurns your team’s replies into answers
Questo learns from the people who know your business best. When your team answers a chat, click Learn this: it tests the new answer on past questions and goes live only if it passes. You can undo it any time.
Memory
Remembers what matters
Write things down once — opening hours, gift wrap prices, how you like to sound. Questo looks them up when they matter, and remembers what a customer told it earlier in the chat.
Knowledge gaps
Shows you what’s missing
Questions it couldn’t answer are grouped together, so you see what’s missing and how many people asked. Add the answer and Questo asks the question again to make sure it’s fixed.
Testing
Try it before your customers do
Chat with it in your dashboard and see each step it took, the sources it used and how sure it was. Test chats don’t count in your numbers.
Quality
Keeps checking its work
Every night it re-checks what it learned against your documents. Anything that needs a look, or a fix that didn’t work, is marked for you.
Illustrations show an example store.
Every step, on record
“Why did it say that?”Open the answer.
Open any answer to see what the customer asked, what Questo read and looked up, how sure it was and which checks it passed. Each answer keeps this record for 7 to 90 days, depending on your plan.
One answer“Order #1001 says delivered but nothing arrived. I ordered with mk@example.com — where is it?”
2 creditsanswered
What it did
- Read the questionorder not received
Order #1001 says delivered but nothing arrived
- Searched the help docs2 matches
Lost parcel policy · Shipping FAQ
- Checked order #1001email matched
Delivered today at 11:04 · read only
- Wrote the answer2 sources
Lost parcel policy · Order #1001
- Checked the answer7 of 7
every check passed, so it was sent
Limits on every answer
steps3 of 5
time3.4s of 90s
What it kept
The question
aboutorder not received
order#1001 · order number and email matched
Sources used
Lost parcel policyyour policy page
Order #1001live store data
How sure it was
confidence91%
your settingrefuse below 35%
Checks
passed7 of 7
internal detailsnone showing
cost2 credits
Held-back answers
every one, with the reason it was stopped
Hand-off reasons
why each chat went to a person
Most-asked questions
what your customers ask about most
Cost per answer
the credits each answer used
Setup
Live on your websitein three steps.
Nothing to build. Add what you know, test it, then paste one line into your website or your Shopify theme.
Step 1
Add what you know
Your website, PDF or text files and a few notes. Connect Shopify for your policies and orders.
Step 2
Test it
Ask it the hard questions in your dashboard and see which sources it used, before any customer does.
Step 3
Put it on your website
Paste one line into your site. There are step-by-step guides for Shopify, WordPress, Tag Manager and React, and it only runs on the websites you list.
Your dashboard checklist
- 1Create an agent
- 2Give it something to read
- 3Ask it a question
- 4Register your domain
- 5Put the snippet on your site
Pricing
Simple pricing.Pay for answers, not hand-offs.
Questo uses a few credits for each answer a customer gets. Handing a chat to your team, asking the customer a question or holding back an answer costs nothing.
7
Checks on every answer before it is sent
2–5
Credits for an answer on the basic model
0
Credits when it hands a chat to your team
Plans
prices in USD, per monthFree
$0/month
75 credits a monthNo Shopify store
- 1 agent
- 10 sources
- 50 MB of storage
- 25 website pages
- 1 website
- Answer details kept 7 days
- “Powered by Questo” on the chat
Starter
$9/month
600 credits a month1 Shopify store
- 1 agent
- 100 sources
- 500 MB of storage
- 150 website pages
- 2 websites
- Answer details kept 30 days
- Learns from your team
Growth
$29/month
2,000 credits a month2 Shopify stores
- 3 agents
- 500 sources
- 2 GB of storage
- 500 website pages
- 5 websites
- Answer details kept 60 days
- Learns from your team
Pro
$49/month
3,400 credits a month5 Shopify stores
- 10 agents
- 2,000 sources
- 10 GB of storage
- 1,500 website pages
- 20 websites
- Answer details kept 90 days
- Learns from your team
Credits renew every month. Answers on a pro model use more credits, and the model picker shows each price. Reading a website page uses 1 credit, and learning checks use credits too. Sources and storage are shared by all your agents: files count at their size, and website pages and pasted text at the size of their text.
Need more? Credit packs start at $15 for 1,000 credits.
Questions
The things buyers askbefore they trust it.
It doesn’t guess. If it needs one more detail, like an order number, it asks for it. If it still can’t answer from your information, it tells the customer a person will help and opens a ticket for your team with a short summary.
No. It can only read your store. It can’t refund, cancel, edit a product or change a customer’s details.
Only from what you give it: your website, the PDF and text files you upload, the notes you write and, if you connect Shopify, your store policies and order details. Every answer lists its sources.
No. You can add Questo to any website and use your own pages and files. Connecting Shopify, on a paid plan, adds your store policies and order details.
Yes, with your team’s help, on the Starter, Growth and Pro plans. When your team answers a chat, Questo turns the reply into an answer it can reuse. Click Learn this, it tests the answer on past questions first, and you can undo it any time.
Questions it couldn’t answer are grouped into a list, with how many times they were asked. Add the answer, click I fixed this, and Questo asks the question again to check.
Yes. The chat says that answers are generated by AI and can be wrong, and customers can ask for a person at any time.
It won’t give medical advice, it passes legal threats to a person, and it refuses requests for private details or attempts to change its instructions. If a message mentions self-harm, it points the customer to emergency help and marks the chat as urgent for your team.
Every answer has hard limits: at most five steps and 90 seconds. Before it starts, each message is checked against your credit balance and a daily limit.
There’s a free plan with 75 credits a month. Paid plans are $9, $29 and $49 a month. An answer on the basic model uses 2–5 credits, and handing a chat to your team uses none.
Questo can only read your store, never change it. Your store connection is stored encrypted, answers can only use your own store’s information, and order details are shared only when the customer gives the right order number and email.
Try it on your own website
Watch it refuse toanswer something.
Add your website or a few files, then ask the question your help page can’t answer. Instead of guessing, it will say so — and hand the chat to you.
Ask it the question you think it will get wrongStart for free
Free plan · 75 credits every month
Where is order #1001?